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Patient Guide

Grievance Mechanism

At Sri Kota Specialist Medical Centre, your well-being is our priority. We are dedicated to providing exceptional care and service, and value your feedback in helping us maintain the highest standards.

Your Voice Matters

If you have any concerns or complaints regarding your experience at our hospital, we encourage you to share them with us. You can express your grievances:

  • Verbally: Speak directly to our Patient Relations staff or the Ward Sister.
  • In Writing: Fill out a feedback form, send us an email, or write a letter.

Contact Us

Our Patient Relations team is available to assist you:

  • Location: Ground Floor Lobby Reception Counter or Level 1 Reception Counter.
  • Phone: 03-3375 7621
  • Email:

For urgent matters after hours or on public holidays, please reach out to the Nurse Manager on call or the Nursing Supervisor on duty.

Patient Relations Department Hours:

  • Monday – Friday: 8:00 AM – 6:00 PM
  • Saturday: 8:00 AM – 1:00 PM
  • Closed on Sundays and public holidays


Our Commitment to You

  1. Acknowledgement: We will acknowledge your grievance within 3 working days of receiving it.
  2. Investigation: Your feedback will be thoroughly investigated.
  3. Resolution: You will receive an official response within 10 working days. In some cases, investigations may take longer, and we will keep you informed of the progress.

Send Your Grievance To:

Patient Relations Department

Sri Kota Specialist Medical Centre Jalan Mohet, 41000 Klang, Selangor


We value your feedback and are dedicated to continuously improving our services to better serve you and your family.